FAQ

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What is a CD Key?

A CD Key, sometimes also called a product key, activation key, or serial number, is a unique combination of letters and numbers that replaces the need to have a physical disc.
Instead of going to the shop to buy a physical copy of a game, an online membership, or a top-up card, gamers are buying CD Keys because it’s more convenient, faster, and cheaper than buying physical copies.
When you buy a game key from upcdkey.com, we send you a CD Key you can enter on your Xbox, PlayStation, Nintendo, or PC. Once you have entered the key, your game will begin to download, and you’ll be playing in a few short minutes.

Is it safe to buy CD Keys from upcdkey.com?

Yes! We use all the latest and best security technologies to make sure your payment and personal details are safe and secure. We’re a trusted Visa, Mastercard, and PayPal partner.

Shipping

How do you deliver the keys?

When you buy CD Keys as a customer, you will receive an email with the Keys you buy. You can also login to your CDKeys account and view your previous orders and codes.

When you choose either PayPal, Credit Card or Apple Pay as your payment method, the email address associated with your PayPal / Apple Pay account is set as the default email address to receive the code. You can choose to change the email address to receive the code before checking out.

How long will it take my keys to arrive?

Typically, keys arrive in your inbox immediately upon purchase. Please make sure you enter the correct email address when making a purchase. If your key hasn’t arrived in your inbox, please check your spam folder or promotions inbox (if you have one).

If your key hasn’t arrived after 10 minutes please contact customer support via Email: info@upcdkey.com.

I didn't get my key, what should I do?

It’s unusual for this to happen, but sometimes the email about your key can get caught in your spam folder. Please check both your spam folder and your promotions inbox (if you have one) for your email.

If you purchased with either PayPal or Apple Pay, please check the email account associated with these payment methods if it’s different to the one you selected when checking out.

If your key hasn’t arrived within 10 minutes of your order, please contact our friendly support team via Email: info@upcdkey.com as well as online customer message. They will assist you.

Returns&Safe

How do I active my keys?

Key activation is different for PC, Xbox, PlayStation, and Nintendo. Please click here to read instructions for each platform.

What is your refund policy?

You can learn more about our refund policy and submit a refund request here.

Am I personal details and Credit Cards details safe?

Yes. We are a trusted partner of PayPal, Mastercard, and Visa. We use the latest security technologies to ensure your information is safe and secure.

Still have a question?

Please contact us for more information.